Reporting Maintenance & Day to Day Enquiries
Managed by Our Landlords For Your Convenience
Maintenance & Repair
Our properties are managed by our landlords dedicated in-house maintenance team. Discover more about how properties are managed, how to report a maintenance issue and what to do in the unlikely event of an emergency. You MUST use Fix Flo ONLY to report a repair.
How to Report a Repair
Nicholson Lettings use Fix Flo to report maintenance and repairs.
Click here to access the system.
Fix Flo is an online system that helps your landlord to receive as much information as possible that in order to understand your problem. It also allows you to upload photos of your problem that may help contractors to bring the right tools and equipment to fix your maintenance issue on the first visit reducing any inconvenience you may experience. It also allows your to track the progress of your repair.
For information on how to use Fix Flo, please read our guide.
This is the only way you can report repairs, we will not accept any requests for repairs via any other means such as emails, WhatsApp, SMS text message or telephone calls (except in emergencies) will not be actioned.
If you are still unsure please watch this informative video on how to get the best from Fix Flo which is there for your convenience and to make your life stress free
Emergencies
In the unlikely event of a maintenance emergency or an out-of-hours emergency, please call your landlords out of hours contractor on 07758 666 063.
Examples of possible emergencies include fire alarm activations, water leaks or a broken external door/window.
Feedback
In order that we can continuously ensure our landlords are offering an unrivalled level of service to customers once your repairs have completed we would be grateful if you could complete this brief survey:
Waste & Recycling
If you need to know your waste and recycling dates and when to take yours bin out please visit the council website