Reporting Maintenance & Day to Day Enquiries
Day to Day Enquiries
Our goal is to make our business as efficient and streamlined as possible which will result in improved levels of customer service and prevent you being passed from pillar to post to speak the correct team.
We therefore ask that should you have any enquiries regarding the management of your property, but not maintenance (see below) we would aks that you initially email in your enquiry to firstname.lastname@example.org and then they will arrange for the correct department to contact you. This allows fyou to be out in contact straight away with the correct person and get the information you need quickly. It also allows managemen t to ensure all enquiries are logged and followed up with our team making sure you are getting the customer service you deserve.
Maintenance & Repair
Our properties are managed by our dedicated in-house maintenance team. Discover more about how our properties are managed, how to report a maintenance issue and what to do in the unlikely event of an emergency.
How to Report a Repair
Nicholson Lettings use Fix Flo to report maintenance and repairs.
Fix Flo is an online system that helps us to receive as much information that we need in order to understand your problem. It also allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your maintenance issue on the first visit reducing any inconvenience you may experience. It also allows your to track the progress of your repair.
For information on how to use Fix Flo, please read our guide.
This is the only way you can report repairs, we will not accept any requests via any other means such as emails, WhatsApp, SMS text message or telephone calls except in emergencies.
If you are still unsure please watch this informative video on how to get the best from Fix Flo which is there for your convenience and to make your life stress free
In the unlikely event of a maintenance emergency or an out-of-hours emergency, please call 07758 666 063 for our Liverpool properties.
For emergencies in St Helens, please call 07504 807 789.
Examples of possible emergencies include fire alarm activations, water leaks or a broken external door/window.
In order that we can continuously improve our processes and offer an unrivalled level of service to our customers once we have completed any repairs for you we would be grateful if you could complete this brief survey on how we performed and any suggestions as to how we can improve our service: